If the questions you will find do not cover your case, do not hesitate to contact us from the contact page and we will make sure to answer you as soon as possible.
No, it is not mandatory to have an account to order from our online store. However, through your account pages you will be able to:
- Save time, since you don’t have to fill in your details every time you place a new order
- view your previous orders
- to visit your shopping cart and wish list
- change your registration details (email)
- to renew the password
By clicking “Login”, you can create a new account by filling in the required fields with your personal information. Once you have completed your registration, you will receive a confirmation message in your e-mail.
Just click on “Login” and there select “Forgot your password?”. This way you will receive an e-mail with instructions to recover your personal password.
PayPal
PayPal is an online payment service through which you can easily and securely conduct online transactions. To use this particular payment method, you will need to log in by entering your personal and account details.
Bank account deposit
The deposit can be made to the following bank account:
Bank: ALPHA BANK
IBAN: GR……………………………
Beneficiary: ………………….
In the deposit, the order number should be mentioned in the justification and the proof of deposit or the transaction number should be sent to info@knotshandcrafted.com.
The order will be shipped after the deposit is confirmed.
Yes, you are completely guaranteed in your online purchases from our online store. We follow all security rules regarding the transfer of sensitive data, which are NOT stored in our files, as your credit card is charged in cooperation with the bank.
PERSONAL DATA PROTECTION
The Company is very sensitive on the protection of personal date of its customers. By visiting knotshandcrafted.com the user is informed and accepts the company’s privacy protection as described below.
TYPE OF DATA
The type of data collected during various functions of the Website is: At (a) entering and use of the Website, (b) registration in newsletter service, (c) creation of personal account and (d) order of products.
The users of knotshandcrafted.com submit to our company the following types of personal data:
a. During entrance and use of the Website:
- IP Address
- Information on navigation
- Information on product preferences
- Data for completed transactions
b. During registration to newsletter service.
- E-mail address
c. During personal account creation
- Full name
- Telephone number
- Residence
- Password
d. During order process
- Information on products
- Delivery address
- Message on gift card
- Order comments
- Method of payment
- Information on payment execution
In case the user communicates with the Company through electronic mail or other means, the Company collects personal data related to such communications, under the terms and conditions of the present, in order to respond to relevant requests and demands and improve offered services.
The Company does not collect or has access to personal user data that are related to the online payment of products, like numbers or passwords of credit cards. These types of data are collected and processed exclusively and with the liability of the Bank during the process and completion of each payment.
Furthermore, the Company does not collect nor has access by no means to sensitive personal data of its customers.
COOKIES
Cookies are small files sent to the user when he/she visits a website through computer, mobile phone or other electronic device and recognize this device in future visits. These files perform various operations. Among others, they remember the preferences and choices of the user help improving the provided services and the content of the website and allow the modification of online ads and offers to each user.
The user can change the adjustments of his/her browser in order to prevent the saving of cookies in his/her computer without prion consent. Browsers usually have a “help” section where the users can find details on how to control the cookies options.
PURPOSE OF DATA COLLECTION
The Company collects and processes the personal data of users – customers, described above for the following purposes:
- Improvement of offered services and content of the Website
- Immediate and effective order receipt and delivery of offered products
- Tax use and use for invoicing purposes and issuing of receipts for the offered products and services.
- Improvement and update of the products and services so that they are suitable for customers’ needs
- Study of consumer habits through anonymous statistical data
- Communication with users on new services, products or issues of interest
The Company collects and processes personal user – customer data exclusively and only for the purposes described above and only at the extent that is absolutely necessary for the fulfillment of these purposes. This data is every time relevant and not more that necessary that required for the above purposes, it is accurate and subject to update if needed. Furthermore, this data is maintained only for the period required and is then deleted.
REVELATION OF PERSONAL DATA
The Company by no means does reveal personal user data or links her files with any third private companies, people, public authorities or other organizations for financial or any other benefit.
The Company may give only the information that is necessary for the delivery and dispatch of ordered products to transport companies that take up the execution of these services.
If ordered by court or other public authority as well as in case is legally obliged, the Company may grant personal user data up to the extent required by law after notification of the users.
USER RIGHTS
The users have the right to apply and receive by the Company in reasonable time and in a clear and comprehensive way the following information:
- All available personal data of the specific user as well as their source.
- The purposes of data or recipients.
- The update of the data process for the period after his/her previous information.
In addition, the user has the right to express in written his/her objections to the Company requesting a specific action regarding his/her personal data as correction, temporary non use, binding, non revelation or deletion. In case there is a request for the deletion of personal data that is necessary for the execution of undertaken contract, the Company has the right to justified reject the request and notify the user accordingly.
