CORPORATE DATA
Company Name: Sky Ark SA
General Commercial Registration nr. 156592722000
VAT nr.: EL801427671
Headquarters: Aghia Anna, Chora Skyrou, Skyros 34007, Greece
email: info@knotshandcrafted.com
Tel nr. +306944445714
GENERAL TERMS AND CONDITIONS/ LEGAL DISCLAIMER
PREAMBLE – DEFINITIONS
The Terms and Conditions below (referred to hereafter jointly as “the Terms”) govern the relationship and agreements between you and Sky Ark SA We strongly advise you to carefully read all these Terms prior to making any use of our website and before ordering any of our offerings.
Any person or entity accessing our site agrees to be fully and irrevocably bound by these Terms. If you are accessing our website and using our services on behalf of a legal entity, you warrant that you are fully authorized to unconditionally bind this legal entity to these Terms.
“We” are Sky Ark SA, incorporated under the laws of Greece under general commercial registration nr. 156592722000, VAT nr.:EL801427671, headquartered at Aghia Anna, Chora Skyrou, Skyros 34007, Greece.
“Our Website” is https://knotshandcrafted.com, including our e-shop.
“You” are any person accessing or using our Website.
“Consumer sales” means sales to any natural person who is acting for purposes outside his trade, business, craft or profession.
TERMS AND CONDITIONS OF WEBSITE USE
All of our Website rights, including but not limited to, all of its material, content (i.e. texts, audiovisuals etc), e-shop, software code and layout, belong to Sky Ark SA or third-party owners and are protected by applicable intellectual property laws. All registered or unregistered trademarks on our Website are the property of their respective owners. Any rights not expressly granted herein are reserved. You are only allowed to view and print parts of this Website strictly and solely for your own personal use. Without our explicit written consent, you are not allowed to copy, print, store, transfer, republish, reproduce or make any other use of any part of our Website for any other purpose.
You may not use our Website in a way which is not allowed by applicable laws and regulations or in any way which may cause any kind of risk, harm or damage to the Website or to its other users and you shall solely be liable for any kind of damages caused to us or to any third party as a result of your behavior.
Website Disclaimer and Limitation of Liability: Although we apply every reasonable effort to include accurate and up to date information in our Website, we do not provide any warranty whatsoever, whether express or implied, expressly disclaiming all warranties. In addition, we disclaim and will not assume or accept any responsibility whatsoever for any losses or damages caused to anyone, either directly or indirectly, by accessing third-party information, content or websites through our Website.
We do not guarantee or warrant constant availability and security of our Website although we strive to provide both of them. Sky Ark SA, its directors, employees and associates will not be liable to anyone for any loss or damage of any kind, including loss of information and corruption of data and any other direct, indirect, exemplary, punitive or consequential damage, arising out or in connection with the use of our Website. In addition, we will not be liable to anyone for any losses or damages of any kind, arising out of any acts or omissions of any third party providing services to us of any kind, including, but not limited to, telecommunications, servers and website hosting and payment systems.
GENERAL TERMS AND CONDITIONS OF SALES
These Terms apply only for sales to end Consumers, as defined above.
If you are interested in our offerings for business purposes, please contact us at info@knotshandcrafted.com for our B2B sales terms and conditions.
You can order our offered products and services through our e-shop. You can select the product you are interested in by clicking on the corresponding link on display. By clicking on a specific product, you can view detailed information about the product and its price. All prices displayed are valid only for purchases made through our e-shop, they are quoted in Euros and include value-added tax (VAT) where applicable. Quoted prices do not include any shipping charges. These are calculated and displayed after you enter delivery details but prior to the completion of your order (see Delivery Terms).
You can add the products of your choice to your cart by clicking the “Add to cart” button. You will be able to see the content and details of your cart at any time, including provisional costs. At this stage, you may modify the content of the cart by deleting part or all of its contents or by changing the quantities you have selected.
If you choose to move to the next step towards submitting your order, you will be requested to either (a) create a Customer account, or (b) sign-in, if you already have an account, or (c) complete the purchase as a guest (guest checkout). After you submit all information required, you will be provided with delivery details, including product shipping methods and associated costs.
Prior to submitting your order, you must carefully read and accept these general sales terms and conditions (of which the Delivery Terms, Privacy Policy and Cookies Policy form an integral part).
You have to fill in all information specified as mandatory on the online order form for your order to be processed. You will be allowed to make online corrections prior to submitting your order. You can then proceed by clicking on the “Place Order” button to confirm your order on screen. By doing this, you submit a proposal to us for the conclusion of a sales contract regarding the products you have selected according to the general and specific terms and conditions.
Once you submit your order and your payment is accepted by our online payment system, your order will be confirmed by email without undue delay. You will be able to print, store and reproduce your order details for your reference.
As soon as we deliver your order to the designated shipping carrier, we will send you an email with all information required for you to track the delivery, including the tracking number and estimated delivery date.
If any of your ordered items is actually out of stock or not available at the moment you submit your order, we will notify you as soon as possible by phone or email, using the contact details you have provided. If your order has already been submitted, we will cancel it and refund you any amounts paid without undue delay. Our company shall not be liable for any refund delays attributed to force majeure or third parties, such as credit institutions or payment systems providers. We will send you an email when the product is back in stock if you ask us to do so.
PAYMENTS
We support the following payment methods, as displayed on our eshop prior to checkout:
- Credit or debit card
- Bank transfer
We use fully qualified electronic payments providers, who shall be solely responsible for all information and payments processing and security. We do not store your credit or debit card details. We reserve the right to reject your order and withdraw from our sales contract if we are informed of any problem regarding your credit or debit card or your overall use of electronic payment services.
By using one of the designated payment methods, you shall be subject to the terms and conditions of any third parties involved, such as credit institutions, credit card and payment system providers. You shall be solely responsible for providing correct information to the payment system. You shall solely bear any third-party costs arising from bank transfers or any other means of payment.
DELIVERY
We ship our products to any country covered by our delivery partners. Shipping costs are automatically calculated. Any Customs Duties and import taxes are not included and will be paid by the receiver.
PRODUCT DISCLAIMER
From production to order dispatch, we adhere to all applicable health and safety laws, regulations, and standards. We make every effort to properly handle, store, and transport our products. However, by ordering one of our offerings, you understand and accept that olive oil is a sensitive product, the qualities of which may be influenced by storage and transportation conditions. The nutritional and chemical properties displayed refer to the representative production sample used and are valid at the time of measurement and analysis.
In any case, we do not provide any warranty for product use and suitability whatsoever, whether express or implied, expressly disclaiming all warranties up to the extent allowed by applicable laws.
LIMITATION OF LIABILITY
We will not be liable to you for any direct loss or damage of any nature unless it is directly caused by our gross negligence or willful intent. We will not be liable to you for any other type of loss or damage, such as indirect, exemplary, punitive, or consequential loss or damage.
We will not be liable to you for any delays and for any direct or indirect loss or damage of any kind caused by force majeure, including, but not limited to, warfare, acts of terrorism, outbreak of a serious disease or natural disasters such as floods, earthquakes, or adverse weather conditions.
In any case, you agree to indemnify and hold our directors, employees and associates harmless from any losses and damages of any kind incurred in connection with or arising out of our sales agreements. Our maximum liability to you will be limited to the paid value of your order except where otherwise dictated by applicable laws.
COMMENTS & COMPLAINTS
You are always welcome to send us your comments to info@knotshandcrafted.com, including complaints, feedback, thoughts, suggestions, and ideas.
If you experience any errors or defects in the goods you have purchased from Sky Ark SA, please inform us by email at the above address, within 24 hours after receiving your shipment.
RIGHT TO WITHDRAW
You may withdraw from our sales contract without giving any reason up to 14 days from the day when you, or a third party indicated by you, took physical possession of the ordered goods.
You shall immediately notify us of your decision to withdraw from our sales contract by an unequivocal statement included in a letter sent by post or courier to our company address, or by email to info@knotshandcrafted.com before the withdrawal period has expired. You may use the provided withdrawal form. Your withdrawal notice shall include at least the information details requested by this form. We will acknowledge receipt of your withdrawal by sending you an email to the address provided with your order, without undue delay.
If you legally withdraw from a sales contract, we will reimburse you for all payments received from you, including standard delivery costs, without undue delay and in any event no later than 14 days from the day on which we are notified of your decision to withdraw from our sales contract. We shall not cover any supplementary costs for express delivery or any other type of special delivery to you, other than the least expensive type of standard delivery offered by us.
We will reimburse you through the same means of payment that you used for the initial transaction, unless we have both expressly agreed otherwise; in any event, you will not incur any fees as a result of such agreed reimbursement.
You shall send back the goods or hand them over to us at our company address, without undue delay and in any event no later than 14 days from the day on which you communicate your withdrawal from our sales contract to us. This deadline is met if you send back the goods before expiration of the 14 days period. We may withhold reimbursement until we have received the goods, or until you have supplied evidence of having sent the goods to us. You shall solely bear any delivery costs for returning the goods to us.
You may also be liable for any diminished value of the returned goods resulting from handling other than what is necessary to establish their nature, characteristics, and functioning, as if they were examined in a physical store. In any case, we will not accept withdrawals from sales contracts for items returned to us without their original packaging or with their original packaging damaged or excessively worn, and for items returned in bottles which were unsealed after delivery.
RETURNS
We shall bear all risks for loss or damage to the goods until they are delivered by our carrier to you or to a person designated by you. We will only replace products with damaged bottles. In such case, you should notify us within 24 hours from delivery and provide photos and any other relevant information. If we come to an agreement for you to return any goods received, please send them to our designated company address. In this case, we shall bear any shipping costs.
PRIVACY POLICY & COOKIES POLICY
Our Privacy Policy & Cookies Policy form integral parts of our general Terms and Conditions. Please refer to our Privacy Policy and our Cookies Policy for details.
OTHER TERMS AND CONDITIONS
We may modify, update, or delete any of these Terms, anytime and at our sole discretion, without prior notification. Any deviation from these Terms shall be valid only if confirmed by us in writing. Our failure or delay to enforce any of our rights under these Terms shall not be construed as a waiver of that or any of our other rights.
In the case where a competent Court of Law determines that any of these Terms is illegal, invalid, or unenforceable, said term will be construed as superseded by a valid provision that most closely matches the intent of the original and the remaining provisions shall remain in full force and effect.
APPLICABLE LAW
Our agreements and relations with you shall be governed by Greek Law without giving effect to any conflict of laws rules and without being governed by the United Nations Convention on the International Sale of Goods, the application of which is hereby expressly excluded.
DISPUTE RESOLUTION & JURISDICTION
Any dispute arising out of or in connection with or directly or indirectly related to our agreements, products, services and Website, that is not resolved by way of negotiation or mediation, shall be settled through legal proceedings conducted in the competent Courts of Athens, Greece.
Indicative mediation platforms:
European Union online dispute resolution platform (ODR)
https://ec.europa.eu/consumers/odr/main/
Greek Consumer Ombudsman/ Committees for Amicable Settlement
